Frequently Asked Questions
How does MVL Furniture work?MVL Furniture partners with leading furniture manufacturers across North America to bring you the best in online furniture shopping.
What furniture brands does MVL Furniture carry?
MVL Furniture’s ever-expanding selection is carefully edited from the merchandise of our retail partners. The result is thousands of items to choose from and a balanced selection of prices and styles. And no matter what you purchase, every item is backed by our retail partners’ comprehensive guarantees, warranties and service programs.
Do you offer the lowest prices?
Our supplier network is among the largest furniture supplier network in North America. Their buying power gets them the lowest prices from furniture manufacturers – and allows MVL Furniture to pass the savings onto you.
Refund and Return Policy
In most cases we do accept the returns of the product if the product is in unused condition. We will refund you the amount less the 30% restocking fee. If there is any fault in the product, we will exchange the product for no additional cost. Customer pays for return shipping. Why Restocking Fee ? In order to keep the prices low for 97% of our customers, we charge restocking fee from the 3% of the customers who wish to return the items. We don’t make money from restocking fee. It goes towards our shipping expense, warehouse handling or reboxing of the items. You may return an item for a refund of the merchandise within 30 days of delivery. Please ask us the warehouse address where it needs to be returned and all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. In case of dropoff delivery, just send the pictures of the damaged item and in case of LTL delivery, the damage has to be mentioned on the proof of delivery. All kinds of Damage/Defect claims must be reported within 24-48 hours of delivery time.
How do I find the product on your website?
First, try finding it on our site by typing information about the item into the search box at the top right of MVL Furniture website. If you still cannot find the item, call us. Our Furniture Experts would be more than happy to help you find the item you are looking for. Why do you need my zip or postal code? We won’t sell you furniture until we’re sure we have a distribution point in your area that can ensure smooth delivery of your order. As we build our partner network, our delivery area continues to grow. We use your zip or postal code to: – To make sure that you see only items that can be delivered to you. – To offer special pricing that may only be available in your area. – To calculate sales tax and shipping charges in your area. We provide free shipping on most of the items.
How will my order be delivered?
Once we get your order, we use our supplier network to ship your order. Once your order is shipped, we will provide you the tracking code so that you can track the order on a real time basis. Smaller items are shipped by Fedex Ground/UPS while bigger orders are delivered by Curbside Delivery. Some of the items qualify for white glove delivery and in-house installation. If the item qualifies for it, its mentioned on the product page.
When will my order be delivered?
Because MVL Furniture works with many manufacturers and suppliers, your merchandise will be delivered fast. Upon the order confirmation, we will let you know the approximate delivery date. How much does the shipping cost? Our network partners deliver thousands of orders a day, which keeps delivery prices low. Most of the products are free shipping. If there is a shipping cost, it will be displayed in the shopping cart.
What is Liftgate Service and When we charge Liftgate service ?
We provide free shipping for all the items. Shipping trucks usually have only one person on the vehicle and that is the driver.
He cannot lift the items over 100lbs just by himself. When ever there is a heavy item on the truck, he requires a special equipment to get it off the truck.
This equipment and its service is called Liftgate service. We require customers to pay for this extra service in case of a heavy item.